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Cancellation Policy

Cancellation Policy

If Jumping 4 Joy Entertainment LLC determines cancellations are necessary due to inclement weather such as precipitation, high winds or other acts of nature or other dangerous circumstances, your deposit will be fully refunded. Jumping 4 Joy Entertainment LLC reserves the right to cancel any reservation that may jeopardize safety and/or pose high risk to damage of property.

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Cancellations based on customer decision must be made at least a week prior to scheduled event to receive a refund (ex. A Saturday event must be cancelled the prior Saturday or before to receive a full refund). No refunds will be given once the units are delivered and accepted by the customer, even if inclement weather follows.

Inclement Weather Policy

  1. If there is heavy rain we will not deliver or set the unit upon location.

  2. If there is light rain and the forecast is calling for clearing skies the unit will be delivered and set up on location. The unit is NOT to be used in the rain. It is required that the rain has stopped, and the unit is wiped down before it can be used. 

  3. If there are high winds, higher than 15 MPH, the unit can be set up but not inflated until the wind settles below 15 MPH. If the wind starts to pick up, the unit must be deflated, and you must wait to inflate the unit until the wind settles down.

  4. If the temperature drops below 42 degrees the unit will not be delivered. If the temperature drops below 42 degrees while the unit is set up on location the renters are required to deflate the unit and not inflate the unit until the temperature rises above 42 degrees.

Weather Policy

Rescheduling Policy

  1. If a rental is canceled due to inclement weather, “Jumping 4 Joy Entertainment LLC” will do everything in their power to reschedule, for an alternate date, the unit that the renter has originally scheduled. If the unit cannot be secured for the alternate date, another unit, if available, will be provided.

  2. The customer can reschedule their event date 48 hours prior to delivery and transfer any money paid to the new event date.

  3. If the unit has been delivered and set up, no refunds will be giving. However, depending on the circumstances, the customer may be able to reschedule the rental for another date.

Payment Policy

A $100 per unit deposit is required at time of reservation. The remaining rental fee balance is due two days before the installation of units. However, the fuel subcharge will applied for a second delivery.​

Payment Policy

Delivery Policy

Delivery is included in rental fee for events in Torrington, Connecticut. 

 

The rates are as follows:

  • Free delivery in Torrington, CT

  • $15.00 within 1-10 miles

  • $25.00 within 10-25 miles 

  • Jumping 4 Joy Entertainment units are delivered the morning of the rental date and picked up the evening of the rental date.

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Jumping 4 Joy Entertainment LLC shall use its best efforts to deliver the units at the start time stated in contract; however, Jumping 4 Joy Entertainment LLC cannot guarantee that the unit will be delivered at exactly the start time; many times the units will be delivered several hours prior to event start times. Jumping 4 Joy Entertainment LLC shall not be responsible for any claims or damages in the event that the unit is delivered earlier or later than the start time.​

Delivery Policy

Privacy Policy

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.

 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

 

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What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

 

• To personalize your experience

(your information helps us to better respond to your individual needs)

• To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

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• To administer a contest, promotion, survey or other site feature

• To send periodic emails

 

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

 

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

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Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

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Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

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Terms and Conditions

Please also visit the Terms of Use document establishing the use, disclaimers, and limitations of liability governing the use of our website.

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Your Consent

By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

 

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This policy was last modified on 04/2021

Privacy Policy
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